Privacy Policy

Effective Date: 2/14/2025

Moonlit Waters Spa (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.moonlitwaters.spa), book appointments, complete client questionnaires, or engage with our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you book an appointment, complete a questionnaire, or contact us, we may collect:

● Your name
● Email address
● Phone number
● Billing and payment information (processed securely by third-party services)
● Any details you provide about your hair and scalp health in the client questionnaire
● Your consent for media use if you complete a media release form
b. Non-Personal Information
We may also collect anonymous data, such as:
● Browser type and device information
● IP address
● Pages visited on our website
● Referral sources (such as from an affiliate link)

2. How We Use Your Information

We use the information collected to:

● Process and confirm appointments and transactions
● Customize spa services based on client questionnaire responses
● Communicate with you about bookings, services, and promotions
● Improve our website and services
● Detect and prevent fraudulent transactions
● Share images or videos if you provide consent via the media release form

3. Client Questionnaire & Media Release

As part of our services, we may ask you to complete:

a. Client Questionnaire

Before your appointment, we may request information regarding your hair and scalp health. This helps us tailor treatments to your specific needs. Your responses are kept confidential and are not shared without your explicit consent.

b. Media Release Form

If we take photos or videos during your appointment (e.g., before-and-after results), we will request your written consent through a media release form. You have the right to decline or withdraw consent at any time.

4. Booking, Payments, and Gift Certificates

We use GlossGenius for secure online booking, payments, and gift certificate purchases.

When you enter payment details, they are processed by GlossGenius and subject to their privacy and security policies. We do not store or process payment information directly.

For more information, please review the GlossGenius Privacy Policy. 

5. Affiliate Links & Third-Party Services

 Our website may contain affiliate links, such as our partnership with Holistic Hair Tribe. If you click on the following link, you will be redirected to an external website to purchase products:

Holistic Hair Tribe Affiliate Link

Please note:

● We may earn a commission when you make a purchase through this link.
● Your interactions with third-party sites are governed by their respective privacy policies.
● We do not control or assume responsibility for the content or privacy practices of external sites.

6. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following cases:

● Service Providers: To process bookings and payments securely.
● Legal Requirements: If required by law, such as to comply with legal processes or government requests.
● Business Transfers: In the event of a business transition, such as a merger or sale of Moonlit Waters Spa.

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Your Rights & Choices

● Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
● Access & Correction: If you wish to review or update your personal information, please contact us.
● Withdrawal of Media Consent: If you previously consented to media use and wish to revoke it, please notify us in writing.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Moonlit Waters Head Spa
611 Oakwood Ave., East Aurora, NY 14052
716-202-7716
moonlitwatersheadspa@gmail.com